Working with a 3PL (third party logistics) company has a huge impact on businesses, especially, in the eCommerce industry. In fact, research has shown that 70 percent of the companies who are working with 3PL service can save money and 94 percent of these enterprises can also attest to its positive effect in terms of customer satisfaction.
So if you are planning to work with a capable 3PL company, then we suggest that you take time reading this entry as we are going to tackle the best qualities of a good tech-enabled 3PL provider to guide you in your decision-making.
Experience
Without a doubt, experience will always be an important factor to consider when looking for a 3PL to partner with. Sure, you may have heard about emerging 3PL companies who are also dubbed as the ‘next big thing’. But it would be best to choose an experienced provider rather than being a “test run” for a developing company as they have the capacity to solve any issue quickly.
Large Network
Your prospect company must have several shipping and distribution centers around the world. In short, their network should be huge enough to accommodate shipping orders from any locations around the globe without requiring you to pay more.
Impeccable IT Service
A tech-enabled 3PL provider of your choice must make use of cloud hosting technology to track orders effectively. Likewise, the use of cloud hosting is also necessary to streamline the communication process. Other than, they must also include the following services:
- 24/7 support
- Data storage
- Printing (3D printing, if necessary)
- Claims processing systems
- Web hosting
Within The Vicinity Of Transportation Hubs
Of course, you want to partner with someone you can take your products to customers ASAP. So you should also take into consideration how close your prospect to major transportation centers like highways, airports, shipping docks, and railroad Stations as this will give you an idea of how quick your products will be delivered to your customers.
Miscellaneous Factors
And lastly, here are the other factors you have to consider in choosing the right tech-enabled 3PL company for your business:
- They must comply with the industry’s standards in delivering exceptional 3PL service.
- They are capable of shipping your products safely to your customers.
- They are honest and upfront about liability.
- They have long working hours.
- They should have great predictive analytics so they streamline delivery schedules and routes according to your customer’s behavior.
